Frequently Asked Questions

We recommend placing your order at least 15 days before your event to allow enough time for designing, production and delivery.

The earlier you order, the better. This allows us to carefully prepare every personalised item and ensure it arrives in time for your celebration.

Yes! Most of our party products can be personalised with your child's name, age and other details depending on the product selected.

Absolutely! You're welcome to order a single product or mix and match multiple party items to suit your celebration.

Yes, we deliver nationwide. Delivery options and costs will be shown during checkout.

Yes! Collection is available by arrangement. We'll provide all the necessary collection details once your order is ready.

If you can't find the perfect theme, feel free to contact us. We'll gladly discuss whether we can create something special for your celebration.

Secure online payment options are available during checkout, making it quick and easy to complete your order.

Please contact us as soon as possible. We'll do our best to accommodate changes before production begins.

If you have any questions, we'd love to hear from you. Simply email us at admin@sugarplumco.co.za and we'll get back to you as soon as possible.